Raleigh Commercial Foodservice Equipment Qualified Contractor

Repair, Installation, Maintenance & Rental

Repair

When an appliance breaks down it’s not only inconvenient, it can derail your entire kitchen workflow and cost you money. If the breakdown persists, it can eventually cost you clientele. That’s why restaurateurs throughout the Triangle rely on Boer Brothers Restaurant Services for fast, dependable repair service. Our qualified technicians will keep your kitchen running smoothly

We have someone on call

Appliances can break down at any time, not always during “normal” working hours. Boer Brothers has technicians on call to respond to any emergency. If your kitchen is off line, call us at 919-336-0271 for immediate assistance. In an emergency, you can count on a quick response from a thoroughly trained technician.

Warranty Work

Boer Brother is factory-authorized to perform warranty service on most major brands of commercial kitchen equipment and are adding more everyday. If your equipment is under warranty, we’ll work directly with the manufacturer on your behalf to minimize or, in most cases, eliminate out-of-pocket expenses to you. If the warranty has expired, we’ll provide you with an accurate, detailed quote prior to a service call. No surprises.

Fix it or nix it?

Every restaurateur eventually faces the question of whether to repair or replace an appliance. While there is no universal standard, we recommend you consider the following.

• Cost: If the repair cost is more than half the cost of a new appliance, it’s probably time to replace it.
• Age: If the appliance is an old or outdated model, it’s time to start budgeting for a replacement. As a general rule, the older the appliance, the costlier the repair. If the next breakdown is prohibitively expensive, you shouldn’t spend money on repair when it could be better put toward a replacement.
• Warranty: If the appliance is under warranty, you will likely have little or no out-of-pocket expense for repair. To protect your warranty, make sure the appliance is installed, maintained, and repaired by a factory-authorized service facility.

Extending the Life of Your Restaurant Kitchen Equipment

With proper installation and maintenance, your appliances should enjoy a useful lifespan that far exceeds the warranty period. Here are some additional tips to get the most out of your commercial kitchen.

Equipment Maintenance Checklist

• Make sure your employees are properly trained in how to use the equipment and how to maintain it.
• Put together a preventive maintenance plan and make sure the maintenance provider is factory-authorized for your particular brand of equipment.
• Use manufacturers’ original parts rather than cheaper substitute or “generic” components. In most cases, failure to use OEM parts will void your warranty.
• When replacing equipment, always consider the most up-to-date models. You may pay a little more up front, but the long-term savings are almost always greater.

Installation

Next to payroll, kitchen equipment is likely to be the largest expenditure for your restaurant. Whether you are replacing a single appliance or installing an entirely new kitchen, it’s important the job be done right the first time. Boer Brothers Heating and Cooling is uniquely qualified to ensure that happens.

Boer Brothers is factory-authorized to install and maintain nearly all major brands of commercial kitchen equipment. All jobs are overseen by a lead technician with at least five years of experience in kitchen equipment installation, maintenance, and repair. All of our technicians receive factory training, CFESA and are EPA-certified. That’s important because improper installation and maintenance are the two most frequent reasons for denying warranty coverage. If installation and maintenance are handled by an unauthorized contractor, you could lose warranty coverage entirely.

Site survey

Professional installation involves much more than just “drag and drop.” Before we do anything, we’ll send a certified technician to your site to take a detailed look at your kitchen and put a plan together that ensures your new equipment will be installed quickly and correctly. This site survey answers important questions, such as:

• Will any building permits be required?

• Will the new equipment need to go up or downstairs?

• Will water lines need to be changed?

• Are electric lines sufficient?

While some “bargain” installers may skip a site survey under the guise of saving you money, any savings could prove to be very expensive. If you fail to obtain proper permits, local authorities could levy hefty fines or force you to “uninstall“ the equipment and start over. Improper installation can also create dangers, compromise equipment performance, and lead to costly out-of-warranty repairs.

Boer Brothers Restaurant services has extensive experience installing all types of commercial foodservice equipment: ice machines, freezers, ranges, ovens, fryers, dishwashers, and more. To learn more or schedule an installation, 919-336-0271.

Preventative Maintenance

Kitchen equipment is the lifeblood of your restaurant. If any appliance breaks down, it can spell disaster. One of the best ways to keep that from happening is to properly maintain your equipment. Periodic maintenance not only saves you money in the long-run, it keeps your warranty in force and ensures your kitchen equipment is operating as efficiently as possible. The two most common reasons why warranties are voided are improper installation and lack of maintenance. That’s where Boer Brothers Restaurant Services can help.

Boer Brothers Restaurant Services is factory authorized to provide maintenance on most major types of commercial equipment. Our technicians receive factory training in appliance and refrigeration maintenance.

Of course, preventive maintenance is everyone’s responsibility. We encourage your employees to watch the videos at right and learn some simple techniques they can employ to keep kitchen equipment working at peak efficiency in between scheduled maintenance calls.

Maintenance services

Boer Brothers Restaurant Services is proud to offer one of the most comprehensive preventive maintenance programs in the industry. When you hire us for periodic maintenance, you can rest assured your kitchen equipment will be regularly inspected and properly cared for. Our preventive maintenance program covers the following critical areas.

• Cold-side equipment

  • Clean all coils, condenser, and evaporator

  • Check all fans and motors

  • Check and adjust refrigeration pressures and temps

  • Check and replace door gaskets as needed

  • Check and adjust walk-in door closers as needed

  • Check all condensation drain lines

  • Install disposable filters and replace as needed

• Hot-side equipment

  • Calibrate thermostats

  • Clean burners and burner intakes as needed

  • Clean and adjust pilots for burners and ovens and replace as needed

  • Check pressure relief safety valves

  • Clean steamer water level sensors and drains

  • Check all electrical connections and contactors

  • Adjust oven door switches and closers

• Ice machines

  • Check machines for proper freeze cycles and harvest times

  • Check evaporator coil and fans for proper operation and cleanliness

  • Check condenser and fan for proper operation and cleanliness

  • Clean and delime as needed (generally every 1-3 months)

• Steamers

  • Check water level probes and clean as needed

  • Check all electrical connections and contactors

  • Clean and delime as needed (generally every 1-3 months)

  • Check water filter cartridges and replace as needed

Maintenance contracts

Boer Brothers Restaurant Services offers a number of flexible and responsive maintenance contracts to keep your equipment in top condition. As a factory-authorized service facility, we receive periodic bulletins from our manufacturers, notifying us of issues that may have arisen with certain makes and models of equipment. A maintenance contract allows us to be proactive and perform needed service before problems arise. Call us at 919-336-0271 to learn more.

You need immediate service when…

• Refrigeration

  • Leaking water

  • Fluid in the fresh food compartments

  • Excessive frost in the freezer

  • Unit making unusual noises or not running

  • Improper cooling

• Ovens/grills

  • Oven temperature too low

  • Food not cooking evenly

  • Pilot light won’t stay lit

• Sandwich units

  • Compressor not working

  • Unit not pulling temperatures down

  • Food spoiling

• Mixers

  • Mixer won’t start

  • Certain speeds won’t function

  • Beaters won’t turn

  • Excessive vibration

• Pizza tables

  • Compressor not working

  • Temperature too warm

  • Temperature too cold

  • Ingredients spoiling prematurely

  • Door fails to close snugly

• Bar coolers

  • Cooler not operating

  • Beverages keep freezing

  • Unit has difficulty cooling

  • Cooler cycles on and off frequently

  • Exhaust vent blowing warm air